Your account
How do I create an account?
Open Monarch and tap Create account. You can sign up with Apple, with Google, or with your email and a password. You need to be 18 or older.
I can’t sign in
Sign in the same way you signed up: with Apple, with Google, or with your email and password. Password reset isn’t in the app yet, so if you’ve forgotten yours, email us from the address you signed up with and we’ll help you get back in.
How do I change my photos or profile?
Go to Profile and tap the edit button at the top. You can add up to nine photos and drag them into any order; the first one is your profile photo. You can also update or remove each part of your profile, and choose which optional parts are shown.
How do I delete my account?
Go to Profile → Settings → Delete account and confirm. This permanently deletes your account, profile, photos, intros, messages and conversations with Ember, and can’t be undone.
Intros and chat
How does Monarch introduce people?
Monarch uses your profile, what you’ve told Ember, and your approximate location to find people nearby you’re likely to get along with. Instead of endless swiping, you get a few thoughtful intros, each with a note on why you might click.
Why don’t I have any intros yet?
Good intros take a little time, especially while Monarch is new in your area. A fuller profile helps: add a few photos, your interests and your taste, or chat with Ember. Your intros show up in the Intros tab as soon as we find someone.
When can I message someone?
Chat opens once you’ve both said hi to an intro. There are no cold messages on Monarch.
Ember
What is Ember?
Ember is our AI, in the Chat tab. Tell it what doesn’t fit in a profile, like where you grew up or what friendship means to you, and it helps us choose better intros. Nothing you tell Ember is shown on your profile.
Can I see or delete what Ember knows?
Yes. Open Chat → Ember → What Ember knows. You can change whether each fact can be mentioned in your intros, or delete it.
Safety
How do I report or block someone?
On any intro or chat, tap the ⋯ menu and choose Report or Block. Reports are anonymous: the other person isn’t told who reported them. Blocking hides you from each other everywhere on Monarch.
What happens after I report someone?
We review every report within 24 hours. Depending on what happened, we may remove content, warn the member, or permanently ban their account. Monarch has zero tolerance for harassment, hate, threats, explicit content, scams and impersonation.
Tips for meeting someone new
- Meet in a public place for the first few times.
- Tell a friend where you’re going and who you’re meeting.
- Arrange your own way there and back.
- Never send money or share financial details.
- Trust your instincts. It’s always okay to leave.
Privacy
Read our Privacy Policy to see what we collect and how we use it. For privacy requests, such as getting a copy of your data, email siddharth@heymonarch.co.